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Frequently Asked Questions

In short, we have generous donors and suppliers. They know about how we are supporting the community and want to help us with our mission to ensure no one goes hungry. Best of all, your money is staying in Australia and helping Australians.

No

Please refer to the Sendle Parcel Guide

If your parcel hasn't arrived within 7 business days, please email hello@reddoorstore.com.au with your purchase details.

When we ship using Sendle or Australia Post your parcel can be tracked.

Yes. We are located at 250 Macquarie Road Warners Bay NSW 2282. Please leave us a message at Checkout or email us at hello@reddoorstore.com.au to organise this service.

No. This is not a service we offer for Red Door Store items.

Please refer to our Returns and Exchanges Policy.

All items, while some are new or pre-loved, are for sale through the Red Door Store as secondhand items. As such, GST is not payable.

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